Returns
At Wild Arts, your satisfaction is our priority. We strive to provide high-quality digital products that meet your expectations. However, due to the nature of digital products, certain return conditions apply. Please read our return policy carefully before making a purchase.
Eligibility for Returns
Digital products, such as downloads or access to online content, are not eligible for returns or refunds after purchase unless:
- The product was not delivered or is inaccessible due to technical errors on our end.
- The product is defective or does not match its description.
- A refund request is made within 14 days of purchase.
How to Request a Refund
- Contact us via email at orders@wildarts.com with the subject line "Refund Request."
- Include your order number, a brief explanation of the issue, and any relevant screenshots or details.
- Our team will review your request and respond within 3 business days.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after purchase.
- Issues caused by incompatibility with your device or software unless specified in the product description.
- Products purchased on sale or with a discount code.
Exchanges
If you encounter an issue that can be resolved by exchanging the digital product (e.g., receiving the correct file format), we will provide a replacement at no additional cost.
Contact Us
If you have any questions about this policy, please reach out to our customer support team at orders@wildarts.com.
Thank you for choosing Wild Arts!